Why does the same trip cost more one time and less another? These factors decide – and this is how you get a solid fixed price up front instead of a surprise on the invoice.
The biggest share is the distance driven: getting to you plus the trip to the destination. A recovery in Floridsdorf with a garage in Floridsdorf costs noticeably less than a run across Vienna into the surrounding region.
So give us your location and the destination garage when you call. Only then can we quote a genuine fixed price.
Weight, drivetrain and condition count: a car with blocked wheels, all-wheel drive or an automatic gearbox needs dollies or a full lift onto the platform.
Electric cars and crashed vehicles with leaking fluids need extra securing. Tell us the make, model and damage on the phone so the right truck comes straight away.
An underground garage with 1.9 m clearance, a courtyard, an embankment or a narrow lane in the 1st or 7th district clearly increases the effort – winch work and manoeuvring are needed there.
Describe the situation openly. An honest description on the phone keeps the price stable; surprises on site cost time.
At night, on weekends and public holidays the effort is higher. Jobs in heavy rush-hour traffic or on the motorway with scene protection also take more time.
We quote the price for exactly your moment – not a daytime price that suddenly looks different at night.
After an accident you did not cause, the other party's liability insurer normally pays. For a breakdown, a breakdown policy, the manufacturer's mobility guarantee or an auto-club membership may apply – check before paying yourself.
You always receive a transparent invoice listing services and distance, so submitting it to the insurer is straightforward.